REFUNDS AND EXCHANGESIf you change your mind about a product you've purchased from us, you're welcome to return it for an exchange or refund (excluding the shipping costs).
1. Carefully package the product up with your completed Returns Form attached.
2. A Returns Form is obtained by contacting our customer care team at firstname.lastname@example.org.
3. Send your returns to:
Multiverse Gifts Returns
Parcel Locker 10009 41323
Ground Floor, 509 St Kilda Road
Melbourne, Victoria, 3004
The purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the item in original condition.
CONDITIONS OF REFUND/EXCHANGE
• Contact our customer care team at email@example.com to initiate a returns/exchange request with supporting documentations.
• Item is returned within 30 days of purchase.
• Proof of purchase and proof of return shipment (e.g. Tracking ID) is provided.
• Proof of damage or defect (if applicable, e.g. Photographic evidence) is provided.
• The returned item is unused with original packaging.
• Returned item is not a Gift Voucher or Personalized / Monogrammed item.
• Returns are fully compliant with our Returns Policy.
There are certain situations where refunds are not granted (if applicable).
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
• Returns without prior communication with our customer care team.
• Orders that are returned directly to the manufacturer / sender on the original shipment package.
• Returns without a valid Returns Form and Returns Authorization ID issued by our customer care team.
We are not responsible for non-delivery due to incorrect shipping address you have provided. You will be responsible for additional costs incurred to re-ship your order to the correct address.
Our Returns Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to our Refunds/Exchanges address above.
If you are shipping an item over $75, you must use a trackable shipping service and consider purchasing shipping insurance. We recommend shipping with a registered and/or trackable post for all return claims as we don’t guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer or sender address printed on your shipment package unless you are authorized by our customer care team to do so.
Please note: If you choose to return an item without a valid Returns Form and Returns Authorization ID, you are doing so on your own accord. Multiverse Gifts does not take responsibility for and does not reimburse costs of unauthorized returns.
Need more help?
Please contact our friendly customer care team at email@example.com